Boutique Hotel Sint Jacob

There is no counter to check in/out. The guest must do this himself via a computer screen. The personel on site are the housekeeping staff/cook. These people were very friendly. The room keys are digitally sent to your Whatsapp. My visit was for 2 nights, and after the 1st day, my key was no longer valid. Standing outside the locked hotel, I called the number for reception (which is located at a different hotel). A new digitaal key was immediately sent. This whole scenario caused a bit of stress......luggage was still inside the hotel in preparation for the second night. There is no locked area at this hotel in order to store your baggage while you go to explore the city. If you wish to securely stow your baggage, then you must walk 5 minutes to the 2nd hotel/property. The mattrass was not comfortable. The curtains and the walls were not clean in the room. The rest of the hotel was very clean, and the location was optimal.

A Stay at Boutique Hotel Sint Jacob - Unmet Expectations in a Great Location I recently had the opportunity to stay at the Boutique Hotel Sint Jacob in Maastricht, Holland. While the hotel's location is undoubtedly attractive, my overall experience fell significantly short of expectations, leading me to reconsider future visits. The hotel sits nestled in a beautiful part of the city; however, getting there was a challenge. Even with the help of Google Maps, the navigation could have been more straightforward, and the hotel could provide no assistance in this regard. This, coupled with a lack of disabled access, severely hampers the hotel's accessibility, which was a significant disappointment. Another challenge was the absence of an on-site staff at this hotel, managed by a company that operates two properties. If you need any help, guests must go to the other hotel. Moreover, there was no welcoming staff upon arrival, which detracted from the overall guest experience. The hotel employs a sophisticated phone-based system for door access. While innovative, it caused trouble when my brother accidentally left his phone inside the room. Instead of receiving immediate assistance, he had to travel to the other hotel to fetch a key card. This inconvenience could have been easily avoided with better on-site service. Upon entering the room, we found trash in the bin, signaling a lapse in cleaning. A towel with a hole in it and a showerhead that wouldn't stay put added to the list of room-related issues. The poor quality of the internet within the room further diminished the experience. The hotel's breakfast service could have been more organized despite having a team of three people. The eggs were poorly cooked, and the silverware was old and stained, which made the meal less enjoyable. In summary, while Boutique Hotel Sint Jacob boasts a fantastic location, several areas need immediate attention. From accessibility to staff availability, cleanliness, maintenance, and food service, these elements currently detract from what could be a wonderful stay. Considering the variety of other nearby hotels, a better hospitality experience might be found elsewhere.